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Shipping & Tracking Information

How can I track my item?

You will be notified via email when an item has been shipped. This notification will provide you with a tracking number.

Alternatively, you can find the tracking numbers for all your items in your order history. Signing in to your Genuine account > Click on your profile image in the top right corner > Orders > and click the link for each item.

When will my item be delivered?

Delivery dates are typically 2-4 weeks after payment. You will receive an email notification with tracking number when your order ships. items that require special handling could take longer. If there are any special requiements for delivery, you will be notified on any delays via email.

What are the shipping rates for buyers?

Shipping costs are calculated based on delivery address and item description. Genuine will provide the final shipping cost for each item after the auction ends.

Fragile or special items are packed with extra care to protect the item, and some items due to size or other condition may require additional handling to ensure security and to protect the condition of the item.

Approximate shipping rates are:

  • Continental U.S.: $15.00
  • Alaska, Hawaii: $25.00
  • Canada: $50.00
  • International: $100.00

If you have questions about the rate of a specific item, please contact us at support@genuine.com.

Does Genuine have any shipping restrictions?

We ship domestically (within the Continental U.S.). Additional fees are applied to long distances for U.S. addresses in Hawaii and Alaska. Additional fees apply to international shipping.

A valid shipping address is required for all deliveries. We cannot deliver to P.O. Boxes or Rural Routes as a signature is required to complete all deliveries. We require that someone is at the delivery address to accept and sign for the package to complete a delivery.

For estimated shipping rates, please click here to see the relevant help article

How can I change my delivery address?

Your delivery address may be updated before and during bidding in an auction by clicking on your profile icon in the top right corner > View Addresses > Edit icon.

Once you have been invoiced for an item(s) you have won, your shipping information can only be changed by contacting Genuine via email info@isitgenuine.com

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