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Conditions of Sale

Conditions of Sale

Items are sold in "as-is" condition. As each collectible is by definition a unique item, substitutions are impossible and all sales are final. Genuine maintains sole discretion as to whether or not to accept a return request. Should an item be damaged during shipping, the buyer is required to notify Customer Service within 48 hours of delivery.

 

Shipping Rates

Approximate shipping rates are:

 

  • Continental U.S.: $15.00
  • Alaska, Hawaii: $25.00
  • Canada: $50.00
  • International: $100.00

 

Shipping Information

A valid shipping address is required for all deliveries. P.O. Boxes or Rural Routes are not recognized as deliverable addresses. A signature is required at delivery; please ensure that someone over the age of 18 is available at the delivery address to accept and sign for the delivery.

 

Duties and Taxes

All applicable sales tax will be added to winning bids for auction items. All applicable duty and customs charges are the responsibility of the buyer on all International sales. Local duty and customs charges are set determined by local governmental agencies and may be impacted by where the merchandise is made and what its composition. When placing an order on https://www.isitgenuine.com, the buyer is considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier fee are in addition to your shipping charge and must be incurred by the buyer. You should contact your local customs office for further information.

 

Payment Information

Genuine uses Stripe for all payment processing. Please refer to our FAQs for information on managing payment methods. At the close of an auction or after the purchase has been submitted, a charge against the primary form of payment as set on the customer account will occur within 3 days, but Genuine reserves the right to charge any additional form of payment provided if the transaction fails for the primary payment method . For returning users, we suggest that you confirm your payment method and account balance before bidding.

 

To ensure the integrity of the auction and all the bidders, Genuine will pre-authorize your credit card once a bid of $1000 USD or more has been submitted. This is an authorization only.  Your card will not be charged, and the authorization will be removed if you are no longer high bid. Removal of the pre-authorization may take as long as 24 hours

 

Customer Service

If you have a question about a product, auction, payment, or shipping status please visit the contact us page. If you have questions about bidding, auction format, or registration please consult our Frequently Asked Questions section.

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